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Cookie policy

The cookies Transport Chief uses and how to change your choices.

Effective date: 9 September 2026

1. What This Policy Covers

This Cookie Policy explains what cookies and similar technologies Transport Chief (“we”, “us” or “our”) uses on our platform, why we use them, and the choices available to you. It supplements our Privacy Policy, which covers how we handle personal information more generally.

2. What Are Cookies

Cookies are small text files placed on your device by a website you visit. They let the site remember information about your visit, such as whether you are signed in or your preferences, so you don’t have to re-enter it every time.

3. Cookies We Use

Strictly necessary (always on)

These cookies are required for the Service to function and cannot be turned off.

  • Session / authentication cookie: keeps you signed in and identifies your session to the server. Deleted when you log out or when it expires.
  • CSRF / sign-in state cookies: short-lived cookies set during login and Google/Microsoft sign-in to protect against cross-site request forgery and to carry temporary state through sign-in.
  • Bot-protection cookie (Cloudflare Turnstile): set while completing the security check on our login, registration, and forgot-password forms.
  • Cookie-consent record: records the choices you make on this banner (tc_cookie_consent). Your analytics choice and your session-recording choice are recorded separately. Stored for 1 year.

Analytics and session recording (your choice)

There are three levels, and you choose between them on the cookie banner or through Cookie preferences in the footer of any page.

  • Necessary only. No analytics cookies are set. Google Analytics runs in a cookieless mode: it counts the page view and writes nothing at all to your device. Microsoft Clarity is not loaded and no session is recorded.
  • Analytics. Google Analytics runs normally and sets its own cookies, which distinguish a returning visit from a new one. Microsoft Clarity is not loaded.
  • Analytics and session recording. As above, and Microsoft Clarity is also loaded and records your interactions with the site.

At the Necessary only level, no data is stored on your device and we cannot recognise you on a later visit. Your browser still sends a request to Google, and that request carries your IP address and browser type. To prevent that request entirely, most browsers and tracking-blocker extensions can block google-analytics.com and googletagmanager.com. Blocking them does not affect how this site works.

The analytics cookies themselves

These are set by Google and Microsoft, not by us, and only at the levels described above.

  • Google Analytics (_ga, _ga_<property>): distinguishes one visitor from another and one visit from another. Set only if you accept analytics. Typically stored for up to 2 years.
  • Microsoft Clarity (_clck, _clsk, CLID, ANONCHK, MR, MUID, SM): supports session recording and heatmaps. Set only if you accept session recording. Expiries range from one day to a year, and Microsoft deletes the underlying data after 30 days.

None of this is used for advertising. We run no advertising, we do not sell or share this information, and the advertising signals Google Analytics understands are set to “denied” on every page and at every level, including the highest one.

Elsewhere on our platform

Some pages on our platform are the public booking pages we host for our operator customers. Those pages use the same Cloudflare Turnstile bot protection described above when a booking enquiry is submitted, and they run no analytics at all: neither Google Analytics nor Microsoft Clarity is loaded on them, at any level.

4. Your Choices

When you first visit, the cookie banner offers Accept all and Necessary only, plus a Manage preferences link if you want to choose the levels separately. Strictly necessary cookies are always set, since the Service cannot function without them (for example, staying signed in).

You can change your mind at any time, from any page, using the Cookie preferences link in the footer. It opens the same panel, showing your current choices. Withdrawing is no harder than accepting.

What happens when you withdraw

Google Analytics stops storing anything on your device immediately, and we delete the Google Analytics cookies your browser holds for this site.

Session recording cannot be withdrawn in full on the spot. Turning it off stops it on every page from then on, and we delete the Microsoft Clarity cookies this site is able to reach. A recording already in progress on the page you are looking at continues until you reload that page. Some Clarity cookies are set by Microsoft on its own domains and cannot be deleted by this site; you can remove those through your browser settings.

If you chose before session recording was a separate option

Session recording was previously included in a single “analytics” choice. If you accepted analytics before that change, your analytics choice was kept and session recording was treated as off, because you were not asked about it specifically. You can enable it in Cookie preferences.

You can also control cookies through your browser settings at any time, including deleting existing cookies and blocking cookies from being set in future, though blocking necessary cookies will prevent you from signing in.

5. Changes to This Policy

We may update this Cookie Policy from time to time, for example if we add or remove a cookie or a third-party service. Material changes will be reflected by an updated effective date above.

6. Contact Us

If you have any questions about this Cookie Policy, please contact us at:

Transport Chief
Email: info@transportchief.co.nz